Privacy Notice＿
At Invisible Studio we are committed to protecting your privacy. This means that we protect the personal information provided by you to help us provide you with our goods and services; and, in our communications with you. This Notice will inform you has you to how we look after your personal data and sets out the basis upon which any personal data we collect from you, or that you provide to us, via our website invisiblestud.io will be used.
This Privacy Notice should be read alongside, and in addition to our website Term of Use and our Terms and Conditions of Supply. This Notice is provided in layered format so you can link through to the specific areas below.
Please read this Notice carefully to understand our views and practices regarding your personal information and how we will treat it. By visiting this Website, you agree to its terms (including as amended from time to time). If, for any reason, you do not agree to the terms of this Privacy Notice, please stop using the Website.
Changes to the Notice and your duty to inform us of changes
This Notice was updated and published in June 2020. Although this privacy notice sets out most of your rights under the new laws, we may not yet be able to respond to some of your requests (for example, a request for the transfer of your personal data) until June 2020 as we are still working towards getting our systems ready for some of these changes.]
We reserve the right to amend or update Notice from time to time to comply with law or meet our changing business requirements without notice to you. When we do, we will inform you by posting the updated version on this website and will summarise key amendments.
By continuing to use our website you agree to be bound by the terms if these updates and amendments.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Important information about who we are
Invisible Studio Creative Limited (“Invisible Studio”, “invisiblestud.io”, “we”, “us” or “our”) is a [company registered and incorporated in the [England and Wales] under company number: 11916804 and our registered office is at 61 Queen Square, Bristol, United Kingdom, BS1 4JZ
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this Notice. If you have any questions about this Notice, including any requests to exercise your legal rights, please contact hi@invisiblestud.io
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (WWW.ICO.ORG.UK). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
What information we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
[When you browse our web site we do not collect any personal information about you.] We may collect, use, store and transfer different kinds of personal data about you. We will only collect and hold information that you knowingly provide us. When you contact us by any one of the following methods: [placing an order, booking an appointment, subscribing to our newsletter, contacting us by post, telephone, or email, we may collect, store and use certain personal information that you disclose to us.]
The information we collect from you may include your title, name, home/work address, email address, birthday, phone number(s), and financial and credit card information.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
How your personal data is collected and used
By using our website, you agree that your personal information may be used by us, any by carefully selected third parties chosen by us, for any of the following reasons:
To provide you with a personalised browsing experience when using our website;
To comply with legal and regulatory requirements;
To manage any account that you hold with us;
To assess, operate and improve this website and the services provided through it;
To ensure that content from this website is presented in the most effective manner for you and for your computer; and,
To notify you about changes to this website or our service.
With regard to each of your visits to this website we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
We may also automatically collect the full Uniform Resource Locators (URL) clickstream to, through and from this website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. We partner with third parties who may collect anonymous usage or statistical data through your use of our website. These third parties may collect similar information about your online activities over time and across third party websites through your use of our Website.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
In addition to the use of your personal information described above, we may also use your information to create anonymous data for market profiling purposes which may be used by us and shared with [our group of companies or] third parties.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Marketing and promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us, in each case, you have not opted out of receiving that marketing. All such communications have an ‘unsubscribe’ link in order that you may opt out of such emails, alternatively email us at hi@invisiblestud.io with ‘Unsubscribe’ in the subject line.
We will use the information you provide us with to measure the effectiveness of our Website, to help plan improvement to our services, to provide you with information on our products that you request from us or which we feel may be of interest to you, to carry out any obligations arising from you placing an order via our Website, sending us an email or registering for our regular information and product updates and to notify you of any changes to our terms and conditions of business.
Third-party marketing
We will not share your information with third parties in order for that third party to provide direct marketing communications to you, unless it relates to a specific activity which we are undertaking with a third party and you have provided your consent for such use. Any such activities will have their own terms and conditions relating to the way in which your information may be used.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of [a product/service purchase, warranty registration, product/service experience or other transactions].
Information we receive from other sources
We may work, from time to time, closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. We may use the services of third parties to collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalise advertisements for goods and services.
Disclosure of information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
analytics and search engine providers that assist us in the improvement and optimisation of this website.
If we were to sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets;
If Invisible Studio or substantially all of its assets are acquired by a third party, in which case personal information held by us about our customers will be one of the transferred assets;
We may disclose your information if we are under a duty to do so in order to comply with any legal obligations or in order to enforce our terms and conditions of business or to protect the rights, property or safety of Invisible Studio, its employees or customers.
Upon request Invisible Studio will provide a summary of any personal information we hold on you. This information will only be sent to the email address Invisible Studio has on file for the customer name associated with it. To obtain a summary of your personal information please email hi@invisiblestud.io with ‘Data Request’ in the subject line.